Damage, Cleaning & Incidentals Policy
We are committed to providing a premium, safe, and comfortable experience for every client. To maintain our vehicles to a luxury standard, the following policy applies to all reservations.
1. Client Responsibility
The booking client is responsible for the conduct of all passengers. Any damage, loss, or additional cleaning required as a result of the reservation will be billed to the booking client.
2. Damage Charges
Repair or replacement costs will be invoiced for any damage to the vehicle, including but not limited to:
- Torn, stained, or burned upholstery
- Broken or missing fixtures and accessories
- Scratches, dents, or vandalism
- Damage to in-vehicle electronics or lighting
3. Cleaning Fees
Additional cleaning fees may be applied if the vehicle requires detailing beyond normal use. Fees may be assessed for:
- Food or beverage spills
- Excessive trash or debris
- Biohazard cleanup (e.g., bodily fluids)
- Smoke or strong odor removal
4. Prohibited Items & Conduct
Smoking, vaping, and illegal substances are strictly prohibited inside all vehicles. Violations will result in a minimum $250 cleaning fee, plus repair or downtime charges if applicable. The chauffeur may terminate service if conduct jeopardizes safety or violates law.
5. Vehicle Downtime
If damage or cleanup renders a vehicle unavailable for scheduled service, the client may be invoiced for lost revenue in addition to repair or cleaning costs.
6. Invoicing & Payment Terms
All incidentals are documented with time-stamped photos and driver notes. Clients receive an official Square invoice, payable upon receipt. Non-payment may result in collections and/or refusal of future service.
How We Invoice for Damages (Square)
Our process is transparent and straightforward:
- Document the issue: The chauffeur records time-stamped photos and notes of the damage or cleaning need.
- Assess costs: We determine the applicable cleaning/repair fees and, if needed, reasonable downtime.
- Square invoice sent: You receive a detailed invoice by email/text via Square (with photo attachments when available).
- Payment due: Invoices are due upon receipt and payable online by card, Apple Pay, or Google Pay.
- Receipts & support: A paid receipt is emailed automatically. If you have questions, reply to the invoice email.
Note: Fee amounts vary based on the nature of the incident. We aim to be fair, consistent, and well-documented in all assessments.
Questions or Disputes
If you believe a charge was assessed in error, please contact us within 5 business days of receiving your invoice. We will review your inquiry promptly and respond with our findings.
Email: platinumeliteecs@gmail.com | Phone: (240) 583-9969