Deposit / Retainer
Reserve your ride instantly with a refundable deposit.
Pay DepositYour deposit will be applied to your final balance.
Secure Payments
All payments are processed by Square on secure, PCI-compliant checkout pages.
Pay an Invoice
If you received an invoice, you can pay it securely online.
Open Invoice PortalUse the invoice link or the email you received.
Damage, Cleaning & Incidentals Policy
To ensure a premium and safe travel experience, all passengers are expected to treat our vehicles and chauffeurs with respect. The following policy applies to every reservation.
1. Client Responsibility
The booking client is fully responsible for the behavior of all passengers. Any damage, loss, or additional cleaning required as a result of the reservation will be billed to the booking client.
2. Damage Charges
Repair or replacement costs will be invoiced for any damage to the vehicle, including but not limited to:
- Torn, stained, or burned upholstery
- Broken fixtures or missing accessories
- Scratches, dents, or vandalism
- Damage to in-vehicle electronics or lighting
3. Cleaning Fees
Additional cleaning fees may be applied if the vehicle requires extra detailing beyond normal use. Fees may be assessed for:
- Food or beverage spills
- Excessive trash or debris
- Biohazard cleanup (bodily fluids)
- Smoke or strong odor removal
4. Prohibited Items
Smoking, vaping, and illegal substances are strictly prohibited inside all vehicles. Violations will result in a minimum $250 cleaning fee, plus repair or downtime charges if applicable.
5. Invoicing & Payment
All damage or cleaning charges will be documented with photos and driver notes. Clients will receive an official Square invoice, payable upon receipt. Non-payment may result in collection actions and/or refusal of future service.
6. Vehicle Downtime
If damage or cleanup renders a vehicle unavailable for scheduled service, the client may be invoiced for lost revenue in addition to repair or cleaning costs.